Uniondale, NY - August 29, 2016 - PSEG Long Island today launched a completely redesigned and enhanced bill, the first of several new technology and customer service improvements to be implemented this year. Customers will see the updates first hand when they receive their next bill, including a larger and easier to read format with more helpful, relevant information and more detailed energy-use information.
“PSEG Long Island is continuously listening to our customers on how to improve their experience when doing business with us, and customers wanted to see a change in the design,” said Dan Eichhorn, vice president of Customer Services at PSEG Long Island. “We worked to create a new bill that would be easier to read, while retaining all the information that customers need to fully understand their bill and electric usage.”
PSEG Long Island started from scratch to design and develop the new bill format and content. New features include a larger size and a change from black and white to full color format. The amount due and due date are now highlighted prominently in the upper right hand corner, as well as in the same location on the detachable pay stub, which has been moved from the top of the page to the bottom. A detailed, informative and color-rich graph on the front of the bill illustrates historical energy usage, average monthly temperatures and which months were actual or estimated meter readings. On the back of the bill, customers will find detailed percentage breakdowns of energy charges, as well as definitions, so customers know exactly what factors come together to make up their electric bill.
For more information on the new bill enhancements including a video highlighting all the new features, visit here.
Along with redesigning the bill, PSEG Long Island is currently working on several other program enhancements. Over the next six months, PSEG Long Island will deliver a number of upgrades and developments designed to make it easier and more convenient for its customers to do business with the utility. Customers will soon see an upgraded My Account platform; the ability to pay by text; and a totally revamped balanced billing program, which will allow customers to have a more consistent and predictable balanced payment for 12 consecutive months.
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a 12-year contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated (NYSE:PEG), a publicly traded diversified energy company with annual revenues of approximately $10.4 billion.