The potential heavy snow increases the possibility of downed wires and associated power outages. Cars striking utility poles can also cause wires to come down.
To report downed wires or power outages, customers should call PSEG Long Island’s Customer Service line at 1-800-490-0075. PSEG Long Island uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSEG Long Island are encouraged to use it, as it is designed to route their calls to the right destination. If you have specific information regarding damage to wires, transformers or poles, we ask that you stay on the line to speak with a representative to provide that information.
Customers with a handheld device can also report power outages by texting “OUT” to PSEGLI (773454). You will receive confirmation that your outage has been submitted and will begin receiving ongoing updates as the status of your outage changes. This requires a one-time registration, to register, text REG to PSEGLI (773454) or visit My Account. General outage activity throughout our service territory is also available online and on our mobile website at www.psegliny.com. Outage and restoration updates are posted on www.psegliny.com/stormcenter during severe weather.
The PSEG Long Island Twitter page is keeping the public informed about our restoration progress. Customers are encouraged to sign up for updates and additional information.