Uniondale, NY - December 1, 2016 - PSEG Long Island today announced the launch of its updated and mobile-friendly outage map. With people always on the move, the utility’s new outage map provides customers with the most up-to-date information regardless of the device they use.
PSEG Long Island’s upgraded and interactive outage map makes viewing and reporting outages easier for customers. The new map makes it easier to locate outages by location, Town, or Village and provides the number of customers served in the service territory and a selected area, the number affected by an outage, as well as the estimated restoration time.
“Nobody wants to be without power, but when the unexpected happens, we know that providing our customers with information quickly and efficiently will help keep them updated with actionable data to make the decisions that are best for their families and businesses,” said Dan Eichhorn, vice president of customer services at PSEG Long Island. “Our new outage map is a quick, easy way for customers to access important information, regardless of the device they’re using.”
Customers will now have access to more information on the map, including the type of crew assigned to a job and the cause of the outage, if available. During severe storms, the utility can update the map with icons indicating where shelters, command centers and additional resources, such as ice and water, are located across the service territory.
A new feature of the outage map is the “One-click Text OUT” button, available to customers who visit the map from a mobile device and that have already registered for My Alerts. With one click, a customer can create a text message that reads OUT to 773454 (PSEGLI) in their default SMS application. All the customer will need to do is click SEND on their device to report their outage.
PSEG Long Island’s mobile-friendly outage map is one of several new program enhancements. All of the recent upgrades and developments are designed to make it easier and more convenient for its customers to do business with the utility.
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a 12-year contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated (NYSE:PEG), a publicly traded diversified energy company with annual revenues of approximately $10.4 billion.