Governor Andrew M. Cuomo today announced that the New York State Department of Motor Vehicles website is the second-best DMV website in the country, according to rankings by DMV.com, a portal for driver and motor ...
Albany, NY - February 10, 2015 - Governor Andrew M. Cuomo today announced that the New York State Department of Motor Vehicles website is the second-best DMV website in the country, according to rankings by DMV.com, a portal for driver and motor vehicle information. The State DMV site gained the ranking due to its design, ease of use, and scope of available services online.
New York’s DMV website underwent a complete redesign in February 2014, giving customers the ability to order replacement driver licenses, renew registrations on mobile devices, make online reservations for DMV visits, and easily conduct 35 types of transactions online.
“When the state launched the redesigned DMV website last year, our goal was to make it as user friendly as possible – and this ranking is proof that completing a DMV transaction is faster and easier than ever,” Governor Cuomo said. “This revamped website has set a new standard of customer service with the DMV, and is another example of how we’re making government work more efficiently and effectively for the people for New York.”
“The NY DMV website has recently received a significant update which significantly improved the usability and aesthetics of the site. With a great dropdown navigation this site is a great example of functional and efficient design. The New York DMV website is very user friendly with a forms search application that is quite handy and a conveniently located ‘Save time, do it online’ button,” the DMV.com noted.
An increasing number of New Yorkers are turning to the State DMV website to conduct transactions. In 2014, the top online transaction was registration renewals with more than 1.9 million completed. Customers also completed more than 5.5 million transactions on the website last year, up from 5 million in 2013 and 3.4 million in 2010.
One of the newest features of the State’s DMV website gives customers the ability to create a free MyDMV account allowing them access to a variety of information. MyDMV account users can update their address, check whether they have any driving restrictions or points against their license, and gather information about suspensions or revocations – along with steps to clear them. Additionally, users can sign up for mobile alerts to be reminded when registration and vehicle inspection deadlines approach.
“When we launched our customer service initiative a couple of years ago, we wanted to make the DMV’s entire operation fast, easy and convenient and improving our website was a top priority,” said J. David Sampson, Executive Deputy Commissioner of the DMV. “Our website uses some of the best practices in online customer service and the results have been encouraging. We continue to see increased online use annually, allowing customers to conduct transactions when it is convenient for them. We are continuing to make improvements to the website to meet the increasing demand for more online DMV services.”