When I first started Best Friend's Dog Training, I envisioned a business that has outstanding customer service, which is staffed by a well-trained, enthusiastic team of trainers. We are getting there slowly. I did not, however, know the frustrations awaiting me in future interviews. Here are some topics I have been forced to cover during an interview.
-Bathing and Grooming is not an option. No, I'm not talking about the dog.
-Yes, teaching people is more important then just training the dog.
-I really expect you to help someone even if we have trained longer then expected.
-"One Price for the Life of the Dog" is not a marketing strategy; it is a company philosophy that helps people.
-Call me quirky, but I do expect you to like working with people...I'm funny like that.
Despite all the kooks, I was fortunate to find our newest trainer. Marisa came to us with recommendations, a great personality, and an understanding that we are here to help people. She had worked for the Guide Dog Foundation for the Blind in Smithtown NY. Marisa invested her time, and received a few months of additional training with Best Friend's Dog Training. We welcome her and applaud her success with all of her clients.
Good help may be hard to find, but it's well worth the wait.
Thank you for reading this.
Have a great week.
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