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The Babylon Carriage House offers an elegant dining experience with perfectly prepared eclectic American cuisine served in an atmosphere that will bring you back in time.
21 Fire Island Ave
Babylon, NY 11702
Jul 17th, 2015 10:56 AM
Lobster Bake Night.. avoid. The truth: that they don't even honor the reservation system should have been the first clue. We had a 7:30 reservation for 4, and knowing it would be busy, made sure to be early, so as not lose the reservation or be bumped. In reality, what was the point, everyone who walked in got put in the same standing order regardless of having a reservation or not... and then told to wait.. Ok, so you're busy, I understand. So 20 minutes later we get seated. Since it's my son's birthday, we order up a special wine which reminded us of an earlier trip to that vineyard in the Pacific Northwest along with some appetizer while we wait for our lobster bake. so the wines flowing, apps are finished and all of a sudden we get the manager.. we are out of lobster. Now???? you decide to tell us.. we've been in the booth for almost an hour... what insult and disappointment and basically ineptitude.. you know how many lobster you bought, you know how many patrons so far you have served.. everything's computer point of sale... the manager and my wife convince us we should stay (hindsight against my better instinct).. at this point I've lost my appetite, my son's lost his.. she offers to comp the wine and the appetizer. Ok.. we order.. but at this point its so late who wants to eat anymore.. something light, that they can't run out of. Meanwhile, as I still see multitudes of lobsters coming out.. like wtf.. is there a secret club, a secret lobster handshake.. did they have their names engraved on the lobster hours ago??? Total BS. Finish our light dinner.. ask for the check.. nothing was comped.. the wine and the app are still on their full fare. And the extra app they sent out "on the house" that we didn't order or want was placed on the bill as well. At this point I've had it.. to our waiter.. you should have been paying attention, so if you want your tip go take it up with your manager for the value of the comp she promised. Never again.. which is a shame; because we have had good dinners here.. but this is unacceptable. Had I walked out I would be criminally liable for theft of service... where is their culpability in promising to comp the wine and the app, then send out an app we didn't ask for and have the gall to charge for it all.
Oct 01st, 2012 03:40 PM
I proposed to my girlfriend at this restaurant on Saturday. The atmosphere was perfect for a classic proposal and she said yes! Thank you Babylon Carriage House for all the help!
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