Bengtsen Barbour

Last logged in 4 months, 2 weeks ago

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In a 2003 Fred Reichheld claimed in the Harvard Enterprise Evaluation that the Net Promoter Score (NPS) was "the single most reliable indicator of a company's potential to increase". Since then it's been used by a entire host of organisations whose executives appreciated the idea that a single quantity could give such an exact evaluation of the total standing of their company. And, it t

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