Uniondale, NY - November 30, 2015 - PSEG Long Island today updated its customer communications service and branded it, MyAlerts. The enhanced service provides customers with the ability to receive billing and payment alerts, as well as outage reporting and updates through email or any text-enabled phone/mobile device.
“PSEG Long Island is continually improving its systems to provide customers with enhanced level of service,” said Dan Eichhorn, vice president of Customer Services at PSEG Long Island. “With MyAlerts, customers have quick and easy access to the information that they need through a device and method that best suits their lifestyle.”
Through the MyAlerts service, customers have the option of signing up for several billing, account and outage alerts that can be sent to their email address or text-enabled device. Customers can be notified when a new bill is generated for their account, when a payment is due and when a payment has been applied to their account. If a customer is enrolled in balanced billing, they can sign up to receive alerts when the monthly installment changes. Along with billing and payments, customers can continue to use MyAlerts to report an outage and receive restoration updates.
Customers can register for MyAlerts by texting REG to PSEGLI (773454) from any text-enabled phone/mobile device, logging into My Account or by speaking with a customer service representative. Once registered, customers will be signed up for all outage and account notifications and can manage their subscriptions. Customers who are already registered for outage alerts can text SUB to subscribe to additional account alerts.
List of MyAlerts texting commands:
- REG-Register your cell phone to a PSEG Long Island account
- SUB-Subscribe to additional alerts
- OUT-Report a power problem: Outage or Partial Lights
- STAT-Check the status of a reported outage
- PAUSE-Pause messages for a specific account
- RESUME-Resume text messages after using the pause command
- STOP-Unsubscribe from individual or all alerts
- NICK-For accounts with multiple locations, add a nickname such as Home or Office
- HELP-Receive a listing of all supported keywords
The MyAlerts service is PSEG Long Island’s most recent advancement in using technology to create a better user experience. Earlier this year, PSEG Long Island launched mobile My Account which allows customers to do business with the utility from nearly anywhere without having to download an app. For customers who want to submit their own meter reading, they now have the ability to do so digitally. Customers can take a picture of their meter reading and submit it to customer service to be entered into their account. With the development of mobile My Account and digital meter readings, PSEG Long Island has redesigned its website to increase usability and improve the customer experience.
PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a 12-year contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated (NYSE:PEG), a publicly traded diversified energy company with annual revenues of approximately $11 billion.