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PSEG Long Island Makes Significant Upgrades to Protect Customers from Future Storms

Written by Long Island News & PR  |  28. October 2015

Uniondale, NY - October 27, 2015 - As the third anniversary of Superstorm Sandy nears, PSEG Long Island continues to make significant improvements to its transmission and distribution infrastructure, and communications and technology systems. All of the investments made will ensure that fewer customers are impacted by a significant storm and that, when electric service is lost, customers are kept informed and up-to-date and have their power restored faster in the aftermath.

“The destruction and damage experienced during Superstorm Sandy will never be forgotten,” said David Daly, president and COO, PSEG Long Island. “While we can’t prevent storms from hitting Long Island and the Rockaways, we can take the lessons learned since Superstorm Sandy to make sure we are better prepared to handle their impact moving forward. We are confident that the investments we’ve made will provide our customers with the resilient electric utility they deserve.”

Superstorm Sandy and the Nor’easter that followed caused nearly all of the service territory’s 1.1 million customers to lose power. The entire service territory was declared a federal major disaster area. Power was lost as a result of flooding, downed and up-rooted trees, damaged switching and substations, and significantly damaged poles and electrical equipment.

From the more aggressive tree trimming program, to upgrades and storm hardening of vulnerable substations, transmission and distribution lines, and an enhanced circuit and equipment inspection program, PSEG Long Island has made and continues to make extensive capital improvement projects to ensure safe and reliable service for our customers across Long Island and in the Rockaways.

Post-Superstorm Sandy Investments, Upgrades and Improvements:

  • Installed new power control equipment at the Wildwood Substation in the Town of Brookhaven;
  • Expanded the capacity of the existing Terryville Substation in the in the Town of Brookhaven;
  • Enhanced the Syosset Substation design to increase reliability in the Town of Oyster Bay;
  • Installed new power control equipment, a new transmission capacitor bank and replaced protective equipment in the Town of Huntington;
  • Installed new power control equipment at the East Garden City Substation in the Town of Hempstead;
  • Installed a new circuit between Great Neck and Port Washington Substations in the Town of North Hempstead;
  • Installed new transmission capacitor banks to increase reliability and support electric voltage levels in the Town of East Hampton;
  • Raised and replaced equipment in low lying, vulnerable substations to protect against flooding in Rockaway, Far Rockaway, Arverne, Woodmere, Island Park and Long Beach.

To further minimize storm damage to the electric system, PSEG Long Island’s tree trimming program works throughout the year to identify and trim tree limbs in rights of way and along easements that could potentially cause outages during or after a storm. Tree limbs that come in contact with electric lines remain a major cause of customer outages during storms.

In addition to reliability upgrades to the electric grid, in late 2014, PSEG Long Island implemented a new outage management system (OMS) to improve the company’s ability to identify and manage outage conditions all year long. The new OMS also expands the ability to respond in the aftermath of a major storm.

For Customer Services, a new voice activated automated customer service telephone system electronically records and reports outages to system operators to start the restoration process more quickly and efficiently. This new system is easier for customers to use. In addition, to better communicate with customers in the hardest hit areas after a storm, experiencing an extended outage, the Customer Liaison program was created to have boots on the ground to provide information about the restoration efforts and provide supplies such as ice and water to ease the inconvenience of an extended outage.

The LIPA Reform Act, the central piece of legislation advanced by Governor Andrew Cuomo's administration, maintained LIPA's operation as public power authority, enabling the Authority to secure federal funding for reliability and resiliency projects.

In March 2015, PSEG Long Island announced more than $729 million of federal recovery funds were secured via an agreement between Governor Cuomo and the Federal Emergency Management Agency (FEMA), under the FEMA Hazard Mitigation Assistance Program. This agreement provided the funding to embark on a three-year reliability and resiliency project to further strengthen key electric circuits that were identified as vulnerable to severe storms.

The first of these FEMA-funded electric circuit projects was completed this week in the Town of Southold. Over the past seven months, crews have strung more weather-resistant wire, installed new and more durable poles in several locations and installed and replaced switching equipment to help reduce the number of customers affected by an outage.

For more details on projects, visit here and like us on Facebook and follow us on Twitter to stay connected to PSEG Long Island.

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