A business enterprise needs sap upgrades periodically, but it is the main problem faced by most of the business owners to calculate the best time for the sap upgrade program for their business. Most of the facilities provided by sap support staff are related to the product and its applications but the main concern of the business enterprises is the calculation of the desirable time for a Sap Upgrade program. Sap users are using Sap ERP system which is the most popular application amongst the all available business solutions but it is hard to schedule sap upgrades program. Sap upgrades can only be effective if they are implemented at the right time, without that it is worthless to bring changes in your business structure. Sap is not providing the best services when it comes to the implementation of the sap upgrades and most of the sap users are relaying on the other sources for the upgrade information, it is the responsibility of the support staff of the sap group to insure the feedback for the customers. Sap upgrades are an essential part of the business enterprises and they can't imagine their business administration without the use of sap testing programs. HANA is software which is released by Sap for the advanced computing. You can calculate huge amount of data in a fraction of a second with the help of these sap upgrade programs. Sap is the leading software provider for the business administration and it is good for any type of industry with so many business tools which makes it possible for the non technical persons to use the applications associated with business enterprise. When we look at a sap support packs then it is a set of information which is necessary for the sap upgrade program. Sap support desk is available for all the users but it is failed in providing sap upgrades schedule. When we find that our business is in steady state and all the data management system is not defining the processes accurately then we should consult a sap expert to implement the changes which are designed for the better results and more accurate methods of computation. Sap support packs are the collection of data which is provided by sap community to its clients on the basis of their error reports and it is applicable to all the sap users who are using this application for their business administration. Enhanced and updated version of the present applications is provided to the customers and it is called sap support packs. Sap is not providing the support for the sap upgrade and its related products and most of the sap users are taking help of some other business intelligence program which are giving them support for choosing the best time for the system upgrades.