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PSEG Long Island Reminds Customers to be Cautious of Scams and Imposters

Press Releases

Burglars are posing as utility workers, contractors and surveyors, distracting homeowners while an accomplice steals items from the home.

Uniondale, NY - June 26, 2014 - PSEG Long Island is reiterating its warning to customers to be on alert for phone and email payment scams, and thieves posing as utility workers, which could put their financial and personal security at risk.
 
As reported recently in various news outlets, burglars are posing as utility workers, contractors and surveyors. These imposters are distracting the homeowners while an accomplice steals items from the home.
 
The phone and email scam, which is plaguing utilities across the country, involves individuals misrepresenting themselves as utility collections representatives threatening to turn off electric service if payment is not made to them that day via a Green Dot MoneyPak.
 
PSEG Long Island employees have photo identification badges that must be displayed at all times. If you are not sure of an employee’s identity or have difficulty with the badges when someone comes to your home, call PSEG Long Island’s customer service center at 1-800-490-0025. A customer service representative can verify that an employee has been dispatched to your premises.
 
When PSEG Long Island makes an outbound phone call to customers, the representative will ask to speak to the Customer of Record. If that person is available, the PSEG Long Island representative will explain why they are calling and will share information that includes the account name, address and current balance. If customers do not receive this correct information, they likely are not speaking with a PSEG Long Island representative. Additionally, if the Customer of Record is not available, the PSEG Long Island representative will not discuss the account at all.
 
Any customer who has doubts about the legitimacy of a call or someone trying to get inside their home that is representing PSEG Long Island, especially one in which payment is requested, should call us directly at 1-800-490-0025 or visit a local PSEG Long Island Customer Service Center.
 
For the latest information about how to identify PSEG Long Island employees and information about the scam, please visit psegliny.com/scam.
 
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PSEG Long Island operates the Long Island Power Authority’s transmission and distribution system under a 12-year contract. PSEG Long Island is a subsidiary of Public Service Enterprise Group Incorporated (NYSE:PEG), a publicly traded diversified energy company with annual revenues of $10 billion.
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